New technology can upset even the most mature industries - and business phone systems are no exception. Over the past 8 – 10 years, we have seen major upsets in an industry that generally experiences little change. Consider the changes within publishing, automotive, music, taxi, and retail industries within the same time frame. All of have undergone drastic changes thanks to new technology.

But what's so innovative about
business phone systems?


The business phone industry has undergone several changes over the years, but its basic function remains the same: transporting audio between two or more telephones. It’s the means of transporting that information that’s changing. Like so many other innovations these days, business phone systems are upgrading from analog to digital, from cable to the cloud.

There are many reasons to place your trust in familiar technology. Fiscally, it probably makes sense to stick with a recently purchased on-premises phone system. But years from now, that system will fail – there’s no way around it. It’s the nature of technology to age out and require a replacement – an upgrade, it’s just a matter of time.




A traditional phone system typically comes with a hefty upfront price tag. These capital expenditures include servers, phones, and implementation costs. Believe it or not, moving your phone system to the Cloud isn’t as demanding budget-wise. If you already have a business-class data network in place, most of your work is done. In most cloud phone system installations, the only capital expense is purchasing the IP phones, and sometimes those are even included as well.

With a premises-based phone system, you’re usually locked into using certain vendors and their proprietary equipment. With cloud-based systems, you and your employees are free to use whichever device. With CloudTalk Pro, employees can sync their business line to their personal cell phone – with a separate business number, of course.

Instead of having to have two separate communications lines: one for voice, one for data, moving your phone system to the cloud allows you to consolidate those lines into a single network.  Combining your voice and data lines allows your organization to capitalize on its “stranded” capacity – which is the bandwidth delivered by your provider that you don’t consistently use.

Traditional phone systems typically come with unpredictable costs.  The CloudTalk Pro phone system eliminates the guesswork, allowing you to accurately predict your telecommunications charges from month to month. No unwelcome surprises, no gasps when you open the bill.

Most on-premises systems nickel and dime you for every little feature. That’s because in many cases, the features aren’t native to that system. To support the latest features, you have to modify your existing solution with added hardware, software, or licensing costs. With a phone system in the cloud, all features integrate natively into the system. The CloudTalk Pro solution offers most features for a single, transparent price. This allows businesses to expand without having to budget for outrageously priced add-ons.

It’s the circle of life – hardware ages and has to be replaced – but updating equipment is difficult and pricey. If you’re worried your system hardware is reaching its expiration date, consider what life would be like without that concern. With the cloud-based CloudTalk Pro solution, the responsibility for keeping the infrastructure updated shifts from the customer to the service provider. Software upgrades - including security upgrades - fall under the provider’s responsibilities, allowing you to enjoy up-to-date technology without any costs and resources to maintain it.

When customers have questions, they want answers yesterday. When that happens, your company’s accessibility, over the phone or through other channels, becomes linked to your brand’s overall perception of reliability. That’s the biggest issue with an on-premise solution - it has a “single point of failure.” If it goes down, your employees and customers don’t have any recourse. No calls can go in or out until that single point of presence is fixed.  The CloudTalk Pro phone system is geo-redundant. If there is a failure, your telephones are automatically moved from one datacenter to another. You won’t even notice there’s a problem, because your voice service continues without interruption.

A traditional phone system typically comes with a limited feature set.  Each feature requires specific hardware components and system configurations to work, which usually adds to your cost.  In the cloud, you can access a wide range of business voice features without all the hassle.  CloudTalk Pro’s advanced features – like visual voicemail, auto attendants, caller queueing, conference bridges, call recording on demand, and more – are all included without any additional charges to your basic monthly price.

Using an on-premises phone system naturally limits your ability to capitalize on the advantages offered by the remote workforce.  Without advanced system setups and expensive service upgrades, these systems generally lack a direct connection to your workers on the go.  A CloudTalk Pro phone system eliminates these technological boundaries. Because the CloudTalk Pro system is in the cloud, it can route phone traffic to anywhere with an Internet connection.  It’s just as easy to route calls to your worker’s home office as it is to their office phone.  Your remote workers have the exact same capabilities as your on-premise workers, no matter their physical location.

Moving your business phone system to the CloudTalk Pro platform makes mobility an option for all your employees, not just your remote ones.  Employees across the board are increasingly using their personal devices for business tasks, a trend known as BYOD (bring your own device).  You can leverage this trend as well, with CloudTalk Pro PBX platform, your workers can make calls, answer calls, as well as use many of the advanced features - including voicemail - all from their personal mobile devices.

Having the latest technology and software gives your business a much-needed edge. But upgrades can also come with a steep learning curve. They’re usually accompanied by painful downtimes, debugging sessions, and more unexpected costs. Unfortunately, with an on-premises system, you bear all the responsibility for these upgrades. You pay for it – and you have to make it happen.  The CloudTalk Pro system shifts that responsibility to the provider, and because the voice service is software-based, it’s easier to roll out new updates and features at a much faster pace.

Deploying the CloudTalk Pro phone system is simple compared to an on-premise install.  On-premise installs can take months and are hardware, cost, and resource-intensive.   The CloudTalk Pro system requires very few physical components - and is most often deployed within just a few hours.  Deployment can take place all at once or incrementally, depending to what works best for you.  Once the CloudTalk Pro system is in place, it’s simple to add new users and new locations.

To update on-premise phone systems, the provider has to enable and test the upgrade at each client location. That leaves you stuck on a waiting list before you can get your hands on the latest features. The CloudTalk Pro solution doesn’t make you wait, new updates and features are available to all clients simultaneously and are released regularly.

Rolling out new innovations on an on-premise system ties up valuable time and resources. CloudTalk Pro is responsible for delivering new features through automatic upgrades made during low-usage times.  That means you get all the latest features without the time, hassle, or added costs you typically incur with an on-premise system.

Most cloud services come as part of an overall Unified Communications (UC) suite.  The CloudTalk Pro solution is no exception, a UC suite will generally include voice, video, mobility, SMS, presence, and even faxing—all under one roof.  It’s easy to simplify and reduce your costs when you receive all your channels from one provider on a single bill.  Ultimately, consolidating leads to better, more consistent communications with co-workers and customers by allowing them to use their preferred channels.

You gain a significant customer service advantage when you move your business phone system to the CloudTalk Pro platform.  The CloudTalk Pro platform provides call-center-level functionality - without the expense and operating demands of a high-end call center compatible PBX.  This functionality includes integrations designed to enhance customer interaction and simplify supervisor operations.  Because the CloudTalk Pro phone system is software-driven, it is much easier to integrate with leading customer relationship management (CRM) platforms like Salesforce.

When a customer calls, an integration can call up that customer’s account information onto a screen … automatically.   That way, your employees can reference key account information and better serve the caller.  Information from the call can be collected and entered as well.  This helps you keep up with customer preferences and decisions, thereby improving future interactions with that customer.

The challenge with multiple locations - at least when you have an on-premise setup - is that you need an independent system for every location.  This is very expensive, and integrating the systems can be very difficult, complicating simple business functions like extension calling and transferring calls.  The CloudTalk Pro system allows all your locations to plug into the same virtual server via the Internet.  This enables extension calling between offices, including “home offices” in different geographical locations.  It gives the appearance of “one big system” to callers, while preserving location-specific routing, hold music, and more … the CloudTalk Pro platform is extremely flexible and customizable.

Managing system settings across multiple locations can be tricky if you’re navigating between different on-premises solutions.  With the CloudTalk Pro phone system, you can centrally manage all your communications, regardless of their location.

When you have an on-premises system, you usually have to be in-office to make any moves, adds, or changes.  The CloudTalk Pro phone systems don’t require you to be physically present in-office to change system settings.  If you’re away from the office and have to make an emergency change to the phone system, you can do so quickly using the online portal.

Looking at the differences between an on-premises system and a cloud system (from a cost perspective) doesn’t tell you the whole story.  In any TCO comparison, you also have to look at the risk involved in each system.  With an on-premises phone system, you carry all the risk.  There are upfront costs, the constant maintenance and updates, and the time and resources you’ll invest in it.  When something breaks, you’ve got to scramble to get the phones working again.  Security falls on your shoulders, and once the system ages out, it’s up to you to replace it.  These are just a few reasons why clients are transitioning their business communication needs to the CloudTalk Pro platform.

It’s never been easier to move your
business phone system to the cloud.

Still have questions about what it means to move your phone system to the cloud? Contact your Velocita Technology account manager to discuss how the CloudTalk Pro VOIP cloud-based PBX can help your business.

  • Velocita Technology, Inc.

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    Joliet, IL 60435, United States